Complaints

We operate a comprehensive complaint procedure in line with national policies.

All comments and complaints will be dealt with seriously, promptly and confidentially. Your complaint will be recorded and acknowledged within three working days and we will provide a substantive response four weeks from receipt. Should any matter remain unresolved you have the right to refer the matter to the Health Ombudsman.

Please send all complaints for the attention of the Practice manager.

CMC Complaints Procedure (June 2015)

CMC Complaints form (June 2105)