Booking an Appointment
Patients can book an appointment with a Doctor up to two weeks in advance. The majority of appointments are released on the day, and patients can call the surgery from 8.00 am to book these. If the doctor of your choice is fully booked or unavailable, you will be offered an alternative.
You will always be contacted or seen by a member of the clinical team if your problem is medically urgent. Please be punctual and always give as much notice as possible if you are unable to keep a booked appointment.
The practice has recently reviewed its policy on how you will be dealt with if you are late for your appointment, and also if you repeatedly fail to attend appointments.
To help patients arrive on time, the practice will do the following
For appointments booked in person, and appointment slip showing the time, date and clinician the patient is seeing written down (if requested).
For appointments booked over the telephone, the receptionist will repeat the time, date, location and clinician to the patient.
For appointments booked online, a confirmation is displayed on the log in page.
The Practice acknowledges that sometimes there are good reasons why a patient is late, for example if they are extremely unwell, disabled, has poor mental health or is very elderly.
If a patient arrives late for a GP appointment, the following procedure will be followed
Less than 5 minutes late: The patient is checked in but advised that they may have a shorter appointment.
Over 5 minutes late: the patient is offered the choice to either rebook, or wait until the end of the doctors surgery to be seen.
It will be at the GPs discretion how long they see the patient for if they over 5 minutes late.
If a patient arrives late for a Nurse appointment, the following procedure will be followed
Less than 5 minutes late: The patient will be checked in but advised they may have a shorter appointment
Over 5 minutes late, the patient is offered the choice to either rebook the appointment, or wait until the end of the surgery. Please note that as some nurse appointments are as long as 30 minutes in duration, it may not be possible to be seen at the end of the surgery.
You can use this document to see when and where our doctors are normally scheduled to work. Please note though that due to the need for our GPs to cover each other leave, this document should be used as a guide only.
Appointments for the nurse, midwife, and the asthma and diabetes clinics are also bookable in advance.
Appointments for our Saturday surgery are pre-bookable. There are a limited number of appointments that can be booked on the day between 8.30 am and 10.00 am for medically urgent matters.
Medical problems can often take longer than the time allotted for one appointment. At times, therefore, your doctor or nurse may be running late (if so, it is because a problem has required more time than usual to be dealt with properly). Please be patient – next time it could be you!
When you call for an appointment, the person answering the phone may ask you what your call is about. This is to see if it is something that the GP can help you with over the phone, if a face to face appointment is necessary, or if another member of the practice team is able to help you.
Please inform reception if you think your problem might be dealt with using one of the options below
Whether your problem could be dealt with by a member of our nursing team
Whether you would like to consult a doctor by telephone
Whether you would like to see a doctor in the surgery
An appointment with an appropriate professional can then be arranged for you
If your call is regarding an administrative issue, our reception team will be happy to help you, or select the phone option for our secretarial team.
If you are unable to attend a private Medical Examination please give us at least 24 hours notice. if you do not cancel the appointment with sufficient notice, you will be charged 50% of the relevant fee.
Please note that you can only book online for routine GP appointments at our Kingston (Main Branch) Surgery. You should only book appointments for yourself, please do not book online appointments on behalf of other people who are not registered as Churchill Medical Centre patients, as we may not be able to see them.