Booking an Appointment
Patients can book an appointment with a Doctor up to two weeks in advance. The majority of appointments are released on the day, and patients can call the surgery from 8.00 am to book these. If the doctor of your choice is fully booked or unavailable, you will be offered an alternative.
You will always be contacted or seen by a member of the clinical team if your problem is medically urgent. Please be punctual and always give as much notice as possible if you are unable to keep a booked appointment.
You can use this document to see when and where our doctors are normally scheduled to work. Please note though that due to the need for our GPs to cover each other leave, this document should be used as a guide only.
Appointments for the nurse, midwife, and the asthma and diabetes clinics are also bookable in advance.
Appointments for our Saturday surgery are pre-bookable. There are a limited number of appointments that can be booked on the day between 8.30 am and 10.00 am for medically urgent matters.
Please be punctual for your appointment and always give us as much notice as possible if you are unable to keep a booked appointment.
Patients should be aware that if they are more than 5 minutes late for an appointment, it is likely that the clinician you are booked in with will not be able to see you. This is because there are patients booked in after you.
Medical problems can often take longer than the time allotted for one appointment. At times, therefore, your doctor or nurse may be running late (if so, it is because a problem has required more time than usual to be dealt with properly). Please be patient – next time it could be you!
When you call fro an appointment, the person answering the phone may ask you what your call is about. This is to see if it is something that the GP can help you with over the phone, if a face to face appointment is necessary, or if another member of eth practice team is able to help you.
Please inform reception if you think your problem might be dealt with using one of the options below
Whether your problem could be dealt with by a member of our nursing team
Whether you would like to consult a doctor by telephone
Whether you would like to see a doctor in the surgery
An appointment with an appropriate professional can then be arranged for you
If your call is regarding an administrative issue, our reception team will be happy to help you, or select the phone option for our secretarial team.
If you are unable to attend a private Medical Examination please give us at least 24 hours notice. if you do not cancel the appointment with sufficient notice, you will be charged 50% of the relevant fee.
Please note that you can only book online for routine GP appointments at our Kingston (Main Branch) Surgery. You should only book appointments for yourself, please do not book online appointments on behalf of other people who are not registered as Churchill Medical Centre patients, as we may not be able to see them.