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Cancel appointments by voicemail

01/10/2014

Dear Patients,

Following feedback from patients, we have added a feature to our phone system that allows you to cancel appointments by voicemail. This means that you can let us know about a cancellation at any time of day or night, without having to wait in a queue to speak to a member of our team.

Just choose option 1 when you call the surgery and leave a message letting us know your name (or the name of the patient), date of birth, date and time of the appointment you are cancelling, and ideally which of our doctors or nurses you are booked in to see.

We hope this new feature proves useful for patients, please do get in touch if you have any comments or feedback on how it works.

Kind Regards,

Churchill Medical Centre