News

[ more news ]

Changes to booking Appointments

06/09/2011

12th September is ‘A-Day’

 

12th September is A-Day (appointments day) when we will be making major modifications to booking of appointments following our trial of the ‘Patient Response’ telephone access system.

 

What’s going to happen?

 

Following our trial of an all telephone GP access model as used elsewhere in general practice, we will be modifying the system. We tried it in response to patient requests for more telephone access to GPs.

 

As of 12th September, when you call for an appointment you will no longer have to be rung back by a doctor unless you choose this option.

 

The person answering the phone will ask what your call is regarding to see if the doctor can help you over the telephone or if a face to face appointment with a doctor or another member of the practice team is required.

 

Please inform reception if you think your problem might be dealt with using one of the options below:

 

Whether your problem could be dealt with by our experienced nurse practitioners or a member of the nursing team

Whether you would like to consult a doctor by telephone (as many patients have requested) or

Whether you would like to see a doctor in surgery

 

If your call is regarding an admin issue, please speak to reception

 

An appointment with an appropriate professional will then be made for you.

We apologise for any inconvenience caused during the trial period and also for any issues the introduction of the modified system may cause or have caused.

 

Many thanks to all of you who fed back your views to us. They have been extremely important in our assessment of the system we trialled. We will be making further minor modifications over the next few weeks and will keep you informed. Please keep us informed of your views.