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CMC Patient Survey - results

31/03/2012

We have recently completed a survey to ask patients what their priorities were for the services we provide at Churchill Medical Centre.  More than 140 people volunteered to take part, representing a really broad cross section of our patient group.  The return rate on the surveys was just over 30%, which is a very creditable response rate.

  

The results, on the whole, were very pleasing. 

 

- 98% of patients described their experience on last visiting the surgery to be 'satisfactory' (13%), 'good' (39%) or 'very good' (46%)

 

- 78% of patients are 'quite satisfied' or 'satisfied' with the practice opening hours

 

- 93% of patients thought the practice was 'fairly clean' or 'very clean'

 

- a minimum of 70% of you felt that consultations with doctors were 'good' or 'very good' in respect of listening, thoroughness, patient involvement in decisions, putting you at ease, explaining issues, time available, patience and showing care and concern 

 

However, there were some areas that we will be investigating to see how we can make improvements, such as  

 

- 28% of patients said that they found it 'difficult' or 'very difficult' to get an appointment

 

- 30% of patients said that they were 'not very happy' that other patients could overhear what they are saying at reception.  

 

- Only 63% of patients said they 'agreed' or 'strongly agreed' that the practice provided the whole range of health services they needed.

 

By some margin, the top two priorities you identified were

 

1) The service patients receive from doctors

 

2) Ease of making an appointment

 

The next stage of this process will be for the Practice to draw up an 'Action Plan' to outline how we intend to address the main issues that have been raised in the Survey, and that have been identified as a priority.  The Action Plan will be circulated to the patients who completed the survey, and a copy will also be posted on this website.

 

If, in the meantime, you would like to comment or provide feedback on these results, please do not hesitate to leave a comment using the facility on this website.  If you would like to join our 'Patient Reference Group' and be involved in future surveys and/or meetings,  Please go to the news item on this website entitled 'Have your say on CMC' dated 12th January, where you will find a sign up form.